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Support Brokerage
What is Support Brokerage?
Support Brokerage is a term that can be used to mean many different things to many different people. For our purposes, it means that we offer a viable alternative to "traditional" case management services, through contracts The Arc of NC has with Area Programs or Local Management Entities. Our brokers perform their work using the principles of freedom,
self-determination
and civil rights, and
The Core Values of The Arc as their guide. They act in a leadership capacity with regard to designing and coordinating supports and services. Our brokers are trained to utilize all avenues of person-centered planning (Personal Futures Planning, McGill Action Planning System, Essential Lifestyle Planning, Planning Alternative Tomorrows with Hope) to best meet the unique needs of each person we support, and develop cohesive, relevant plans with that person and others important in their lives. They serve as a primary advocate within the "system" for the people they support.
Broker Characteristics
Our support brokers possess the following essential characteristics:
- Strong sense of social justice
- Commitment to and understanding of self-determination,
freedom, civil and human rights
- Ability to develop close relationships with people who
receive support and anyone important in that person's life
- Believes in the value of every human life
- Has courage to take a stand on behalf of the person
being supported
- Has common sense
- Is a clear, concise communicator and facilitator
- Makes a personal commitment to the person being
supported
- Knows how and when to lead
- Knows how and when to listen
- Has respect for cultural values of others
- Has a sense of humor
- Is willing to transfer control
We Believe...
The structure in which we work and support people with disabilities must respond to the following imperatives:
- that people with disabilities are living the lives
they want to live, are healthy and happy and have meaningful relationships
- that people with disabilities have opportunities for
generating income
- that people with disabilities are participating
citizens of their communities
- that communication is clear and consistent
- that people with disabilities are able to voice their
concerns and take action with our support when needed or requested
- that the system works for people with disabilities
rather than controlling them
- that people with disabilities must be afforded the
dignity of taking risks
- that people with disabilities are the primary
decision-makers in their lives and must be supported and encouraged to
identify and realize their dreams
- that dollars allotted be used wisely to help build a positive future for people being supported
Locations by County
The Arc of North Carolina provides support brokerage services in most of North Carolina's 100 counties.
Scroll down in the table below to find your county and you will then find
contact information for the Local Management Entity/Area Program that oversees
disability services and The Arc of NC support brokerage office that provides
support brokerage services in your area. The counties are listed alphabetically.
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County |
Area Program/LME |
LME Contact Info. |
The Arc Office Contact Info. |
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319 N. Graham-Hopedale Rd. |
The Arc Graham Office |
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Suite A |
Monica Hamlin, Team Leader |
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Alamance |
Alamance-Caswell |
Burlington, NC 27217 |
mhamlin@arcnc.org |
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MH/DD/SA |
336-513-4200 |
126 S. Main Street |
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Services |
336-513-4203 fax |
Graham , NC 27253 |
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www.acmhddsa.org |
336-222-0088 |
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336-222-0148 fax |
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The Arc Statesville Office |
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Foothills Area |
115 Wamsutta Mill Road |
Brent Reed, Team Leader |
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MH/DD/SA Authority |
Morganton, NC 28655 |
breed@arcnc.org |
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Alexander |
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828-430-7148 |
110 Stockton Street |
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828-430-7958 fax |
Suite R |
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www.foothills-bhc.org |
Statesville, NC 28677 |
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704-883-8084 |
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704-883-8440 fax |
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The Arc Dillsboro Hayesville Office |
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P.O. Box 127 |
Diane Van Husen, Team Leader |
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Alleghany |
Smoky Mountain Center |
Sylva, NC 28779 |
dvanhusen@arcnc.org |
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828-586-5501 |
58 Palmer Road |
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828-586-3965 fax |
Hayesville, NC 28904 |
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www.smokymountaincenter.com |
828-389-9721 |
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828-389-6317 fax |
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The Arc Southern Pines Office |
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P.O. Box 9 |
Marcy Mackey, QSC |
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West End, NC 27376-0009 |
mmackey@arcnc.org |
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Anson |
Sandhills Center |
910-673-9111 |
673 So Bennett St |
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for MH/DD/SA |
910-673-6202 fax |
P.O. Box 773 |
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Services |
www.sandhillscenter.org |
Southern Pines, NC 28388 |
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910-692-8272 |
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910-692-4343 fax |
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The Arc Dillsboro Hayesville Office |
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P.O. Box 127 |
Diane Van Husen, Team Leader |
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Ashe |
Smoky Mountain Center |
Sylva, NC 28779 |
dvanhusen@arcnc.org |
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828-586-5501 |
58 Palmer Road |
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828-586-3965 fax |
Hayesville, NC 28904 |
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www.smokymountaincenter.com |
828-389-9721 |
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828-389-6317 fax |
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The Arc Dillsboro Hayesville Office |
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P.O. Box 127 |
Diane Van Husen, Team Leader |
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Avery |
Smoky Mountain Center |
Sylva, NC 28779 |
dvanhusen@arcnc.org |
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828-586-5501 |
58 Palmer Road |
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828-586-3965 fax |
Hayesville, NC 28904 |
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www.smokymountaincenter.com |
828-389-9721 |
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828-389-6317 fax |
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County |
Area Program/LME |
LME Contact Info. |
The Arc Office Contact Info. |
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The Arc Winterville Office |
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PO Box 1636 |
John Kerns, Team Leader |
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Beaufort |
East Carolina |
New Bern, NC 28563 |
jkerns@arcnc.org |
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Behavioral Health |
252-636-1510 |
108-A W. Fire Tower Rd. |
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252-633-1237 fax |
Winterville, NC 28590 |
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http://www.ecbhlme.org/ |
252-215-5660 |
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252-321-4026 fax |
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The Arc Ahoskie Office |
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PO Box 1636 |
Myra Felton, Team Leader |
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New Bern, NC 28563 |
mfelton@arcnc.org |
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Bertie |
East Carolina |
252-636-1510 |
422 W. Main Street |
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Behavioral Health |
252-633-1237 fax |
Ahoskie, NC 27910 |
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http://www.ecbhlme.org/ |
252-332-9997 |
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252-332-9926 fax |
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450 Country Club Road |
The Arc of NC does not provide support |
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Lumberton, NC 28358 |
brokerage services in this area |
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Bladen |
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