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The Arc of NC
Triangle Regional Office

Contact Information and Resources

Contact Information

Phone
919-782-4632

Address
353 East Six Forks Road
Suite 300
Raleigh, NC 27609

340 Commerce Avenue
Ste 9
Southern Pines, NC 28387
(by appointment only)

Regional Director
Nicole Kiefer

Nicole Kiefer


Raleigh Office


Southern Pines Office
(by appointment only)



Triangle Region Employment Opportunities

Resource Advocate/Care Manager Extender for Tailored Care Management

The Resource Advocate serves as the Extender role in Tailored Care Management in North Carolina. The Resource Advocate assists in the coordination necessary to carry out integrated, whole person care for the individuals served, and assists with contacting people receiving care management or eligible for care management, gathering assessment and evaluation information for each person, coordinating appointments and transportation, and providing information, education and needed resource connections. The Resource Advocate must be highly organized and possess excellent communication skills and be an advocate for the person within the service system(s) and the community.

Reports To: This position will be under the direct supervision of the Care Manager.

FLSA Status: Full-time, Non-Exempt

Location: Durham, NC (servicing individuals in the Durham area)

Salary Range: $33k - $38K

Minimum Requirements:

· Is at least 18 years of age and has a high school diploma or GED. And meets one of the below requirements:

· Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.

· Or a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist.

· Or a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).

· Has two years of paid experience performing the types of functions described above, with at least one year of paid experience working directly with the IDD population.

The Resource Advocate serves as the Extender role in Tailored Care Management in North Carolina. The Resource Advocate assists in the coordination necessary to carry out integrated, whole-person care for the individuals served, and assists with contacting people receiving care management or eligible for care management, gathering assessment and evaluation information for each person, coordinating appointments and transportation, and providing information, education and needed resource connections. The Resource Advocate must be highly organized and possess excellent communication skills and be an advocate for the person within the service system(s) and the community. Must have a valid NC driver’s license and be proficient with computers and EHR.

Deadline: Until Filled

Support Manager

Position Status: Full- Time

Location: Southern Pines, NC

The Arc of NC is seeking a full-time Supports Manager to support to individuals/families with intellectual and developmental disabilities in Southern Pines area.

The Supports Manager will assist individuals/families with the hiring, managing, training and evaluating of staff. The Supports Manager will also provide clinical supervision for staff, develop short-range goals, complete required reports, and monitor individual authorized services. They will maintain communications with all invested parties, coordinate team meetings with families and provide support to individual/families during challenging situations. Some travel is required.

Candidate should be a motivated team player, flexible, creative, hardworking and organized, as well as have excellent problem solving and communications skills. Candidate must have solid computer skills and should possess a thorough knowledge of person-centered thinking and state and federal regulations.

Candidate must have a bachelor’s degree in a related field and two years of full-time experience in the field of developmental disabilities and must meet the qualifications of a Qualified Professional.

Deadline: Until Filled

Support Associate (3 positions; Benson, Four Oaks, Wendell)

Are you ready to make a meaningful impact while enjoying your work? We are seeking a compassionate, reliable, and energetic Support Associate to provide essential assistance to a young man in the Benson area. If you possess a youthful spirit, enthusiasm, and a dedication to bringing positivity into people's lives, we would love to hear from you!

About the Role:

This is a part-time opportunity offering up to 20 hours a week. As a Support Associate, you’ll be a crucial part of our team, helping with independent living, self-care, and self-determination both at home and in the community. This young man enjoys going to the gym, exploring resources in his community, and having a meaningful life.

What We're Looking For:

Kid at Heart: Bring joy and positivity to our support services.

Compassionate: Understand and empathize with individual needs and emotions.

Safety-Conscious: Always keep safety top of mind to prevent hazards.

Experienced: Previous experience in care, especially for those with disabilities, is highly valued.

Great Communicator: Comfortable with various communication styles for effective interaction.

Licensed Driver: A valid driver’s license is a must for transportation responsibilities.

Tech-Savvy: Able to complete online training and documentation on our online portal in a timely manner.

Why Join Us?

Inclusive Culture: We celebrate diversity and welcome applicants from all backgrounds. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Competitive Pay: Enjoy a salary ranging from $16 to $17 per hour.

Meaningful Work: Your dedication will directly contribute to the well-being and happiness of those we support.

Supportive Environment: Join a team that values your contributions and fosters a sense of community. Join our caring community and be a part of something truly rewarding.

Deadline: Until Filled

Care Manager – Southern Pines, NC

Are you someone who values empathy, creativity, and making meaningful connections? Do you have a genuine passion for improving the lives of others? If so, we have an incredible opportunity for you to become a vital part of our team as a Care Manager, specializing in providing support to individuals with Down Syndrome, Autism, Cerebral Palsy, and other intellectual/developmental disabilities.

In this role, you'll be more than just a manager—you'll be a trusted ally and advocate for those you serve. Your focus will be on delivering personalized care management that truly puts the individual at the center of everything we do. From crafting individual support plans to empowering individuals to pursue their dreams and aspirations, you'll play a pivotal role in helping them thrive in every aspect of their lives.

Collaboration will be key in this role, as you work closely with a diverse network of partners, including local and statewide agencies, healthcare professionals, and community organizations. Together, you'll coordinate holistic care that respects the unique needs and preferences of each individual, ensuring they receive the support and resources they need to live their best lives.

Reports To: This position will be under the direct supervision of the Senior Care Manager

FLSA Status: Full-time, Exempt

Salary Range: $45k - $52K

Minimum Requirements:

  • A bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area; and
  • Two years of experience working directly with individuals with intellectual and/or developmental disabilities; and
  • Two years of service coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above.

Whether you're a seasoned care manager with years of experience or an aspiring IDD professional, if you have a genuine desire to make a positive difference in the lives of individuals with intellectual and developmental disabilities, we welcome you to join us in our mission. Together, we can create a brighter, more person-centered future for all.

Deadline: Until Filled


Support Associate (Direct Care Staff)

Do you want to make a difference in a person's life? The Arc of North Carolina seeks passionate, compassionate, hard-working individuals to support people of all ages with I/DD throughout North Carolina.

Education Requirements: High School Diploma or GED

Responsibilities: Providing breaks for caregivers, assistance with personal care, teaching skills to increase independence, promoting inclusion in the community. Related experience in direct care or special education is preferred but not required. Creativity, progressive thinking, strong advocacy skills, and knowledge of community resources are highly desirable. Qualified applicants must be 18 or older, current driver's license, and pass background checks.


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